Residents Encouraged To Beware of Fraud
Recently, several customers have reported that they have been contacted by individuals or organizations claiming to represent the City of Mount Dora. These fictitious representatives threaten to turn off utility services if funds are not submitted.
Although our Utility Billing Customer Service representatives do occasionally contact customers, if asked, they can always provide information that only the customer and the City would know in order to validate the call is legitimate.
-Mount Dora customers who have delinquent accounts receive multiple notifications from the city prior to utility services being disconnected. Customers never receive just a single notification one hour before disconnection.
-Mount Dora never requires customers who have delinquent accounts to purchase a prepaid debit card to avoid utility services being disconnected. Customers can make payments online, by phone, automatic bank draft, mail or in person at Mount Dora City Hall.
-To guard against fraud, never share personal information, including your birthday, social security number or bank account information.
For questions regarding your utility account, please call Utility Billing Customer Service at (352) 735-7151.
If you receive a suspicious phone call, or feel you are the victim of fraud, please hang up immediately and contact the Mount Dora Police Department at (352) 735-7130.
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